Chef Ena Heat and Eat Lunch Boxes

At Chef Ena, we strive to provide high-quality products and excellent customer service. We understand that occasionally, issues may arise with our Heat and Eat Lunch Boxes, and we are here to help resolve them. Please read our refund and return policy carefully.

 

1. Returns:

 

- We accept returns for Chef Ena Heat and Eat Lunch Boxes within 7 days of the date of receipt, only in cases where the lunch box has malfunctioned.

- To be eligible for a return, the lunch box must be in its original condition and packaging, with no missing pieces.

- The lunch box must be cleaned thoroughly before returning. We recommend following the cleaning instructions provided with the product.

- Please contact our customer service team at Admin@celebritychefena.com to initiate the return process. They will guide you through the necessary steps.

 

2. Refunds:

 

- Once we receive the returned lunch box and verify that it meets the return criteria, we will process a full refund.

- The refund will be issued within 7 business days of receiving the returned lunch box.

- The refund will be issued only for the reason of a malfunctioned lunch box.

 

Please note:

 

- Chef Ena reserves the right to refuse returns or refunds that do not meet the specified criteria.

- This refund and return policy is applicable only to Chef Ena Heat and Eat Lunch Boxes. Other products may have different policies.

- The customer is responsible for any shipping fees incurred during the return process, unless the return is due to a faulty product.

 

We value your satisfaction and want to ensure a smooth experience with our products. If you have any further questions or concerns, please do not hesitate to contact our customer service team.

Thank you for choosing Chef Ena! We are dedicated to providing you with a seamless and reliable shipping experience. Please read our shipping policy carefully for information on shipping costs, processing times, shipping methods, and tracking information.

 

1. Shipping Cost:

 

- Shipping costs will be calculated and added at the checkout based on the destination and weight of the items ordered.

- The shipping cost will be clearly displayed before confirming the purchase.

- Please note that any additional taxes or customs duties imposed by the destination country are the responsibility of the customer.

 

2. Processing and Shipping Time:

 

- We strive to process and ship all orders for Chef Ena Heat and Eat Lunch Boxes within 2 business days of receiving the order.

- Business days are Monday to Friday, excluding public holidays.

 

3. Shipping Method:

 

- All Chef Ena Heat and Eat Lunch Boxes will be shipped via USPS (United States Postal Service).

- USPS provides reliable and efficient delivery services to ensure your order reaches you in a timely manner.

 

4. Shipping Tracking:

 

- For your convenience, we provide shipping tracking information for all orders.

- Once your order is shipped, a confirmation email will be sent to the email address provided at checkout. This email will contain your tracking number and instructions on how to track your shipment.

- Please note that it may take up to 24 hours for the tracking information to be updated on the USPS website.

 

5. Shipping Address:

 

- It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase.

- We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

 

Please note:

 

- Our shipping policy specifically applies to Chef Ena Heat and Eat Lunch Boxes. Different policies may apply to other products.

- In case of any questions or concerns regarding shipping, please contact our customer service team at Admin@celbritychefena.com. We are here to assist you.

 

We appreciate your trust in Chef Ena and strive to deliver your Heat and Eat Lunch Boxes promptly and with care using USPS services.